To send a booking request, find the escaping accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select “Request booking”, and enter your credit card information. You may also add an optional message to the host at this time.
We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at email@example.com.
Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.
Your booking request has been submitted but has not yet been confirmed or declined.
Your booking request has been accepted, and your credit card has been charged. At the time of booking confirmation, you will receive a confirmation email with the details of your stay.
Your booking request has been rejected by the host. Your credit card has not been charged.
After a booking request has been confirmed, we understand that you may need to cancel due to unforeseen circumstances. Refunds will be released according to the cancellation policy of the host. Please view our Cancellation Policy for additional information.
If the check-in date of a pending booking has passed, the booking request will automatically expire in the Smarty Tiny system.
The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.
Log in to your Smarty Tiny account and go to the Trips tab. Click on the booking you wish to withdraw and find the "Withdraw Request" button.
You can withdraw your booking request if it is still pending. This means the host neither confirmed nor declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.
Log into your Smarty Tiny Guest dashboard and click the "Modify Booking" button.
You’ll have the opportunity to change the dates, the number of guests, and add an extra fee, like a pet fee. This will generate a new price if applicable.
Ensure that you understand any changes applied to the cancellation policy and price changes if applicable and then click, "Send modification request".
Your host will have 24 hours to accept or decline your modification request. If the host does not respond within 24 hours, the request will expire and your original booking will remain the same.
Other things to keep in mind when modifying bookings
Guests can make modifications up to the day prior to check in. Modifications are not permitted through the platform after check in.
Modification requests can only be made to change the dates and number of guests included in the booking. Guests cannot make modification requests to change the booking to a different accommodation. Please contact firstname.lastname@example.org if you need assistance modifying the accommodation.
The cancellation policy will remain the same in any booking modification and will always refer to the original check in date. In the event that the new check in date is sooner than the original check in date, the cancellation policy will default to the earliest check in date.
If your original booking qualified for a nightly discount, changing the reservation dates may affect your eligibility for that discount. Gift cards that were used on the original booking will still be honored in the modification.
If you want to update the details of your modification request, please cancel the request, and submit a new one. If your modification request was done incorrectly, please submit a new modification request to modify the reservation again.
A modification request will be accepted or declined by a host within 24 hours of submission. If the host does not respond, the request to modify the booking will expire and your original booking will remain in place.
Smarty Tiny hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation's profile before submitting a booking request.
A number of our escaping sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at email@example.com.
When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.
If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.
As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact firstname.lastname@example.org)